Shipping & Delivery Policy

Delivery Time:

With every confirmed order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

Process of Delivery:

We process all deliveries through reputed couriers like Delhivery, FedEx, Aramex, Blue Dart, DTDC, DHL and more. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners. In certain cases, we also deliver via transport / surface cargo mode (India only).

Delivery of Products:

Strollay® shall not be liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of natural calamity or any cause that is beyond the control of Strollay®. Strollay® shall also be not liable for any loss or damages occurring due to negligence of logistics partner during or at th e time of delivery of goods. We will try and work in a best possible way towards getting the claim passed by the logistics partner, but there is no guarantee towards it. Strollay® will not be held liable and responsible in such cases.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your card account.

In the event that a non-delivery occurs on account of a mistake by you (i.e. Wrong name or shipping address) any extra cost towards re-delivery shall be claimed from the user placing the order.

Customs / Duties / Taxes:

When ordering goods from Strollay® for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Strollay®, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. In case you do not pay import duties & taxes levied by your respective country, your product will be seized by your country, as per their laws & rules. No refund can be done in these cases.

Last Updated: December 9, 2021.

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